Refund Policy

1. Custom Manufacturing Notice

All products sold on Blix3D are made-to-order using additive manufacturing processes (3D printing). As a result, each item is considered a custom product and cannot be resold once production begins.

2. Refund Eligibility

Refunds are only issued under the following conditions:

• The item arrives damaged or structurally defective.
• The wrong item was shipped due to our fulfillment error.
• The product deviates significantly from the approved specification.

3. Non-Refundable Cases

We do not offer refunds for:

• Buyer’s remorse or change of mind after production starts.
• Minor surface imperfections typical of FDM/resin printing.
• Color variation between digital preview and final print.
• Improper use, modification, or post-processing damage.

4. Damaged or Defective Items

If your order arrives damaged, you must report it within 48 hours of delivery. Photographic evidence of packaging and product condition is required for review.

5. Return Authorization Process

All returns must be pre-approved. Unauthorized returns will not be accepted. If approved, we will provide return instructions and shipping details.

6. Quality Inspection

Every product undergoes internal quality inspection before shipment. Minor layer lines, texture variations, or support marks are considered standard for additive manufacturing processes and are not defects.

7. Chargebacks & Disputes

Initiating a chargeback without contacting support first may result in account suspension and denial of future services. We encourage direct resolution through our support team.

8. Contact

For refund-related inquiries, contact us at refunds@blix3d.com